Frequently Asked Questions

Please choose from the following for answers to our frequently asked questions..

• How long have you been in business?
• What formal training have you had?
• What Equipment do you use?
• Are your chemicals WoolSafe Approved?
• Are your prices agreed up front and all inclusive?
• Are you insured?
• What Guarantees do you provide?

How long have you been in business?

The answer can speak volumes about a company's reputation and experience. Thankfully, I know a lot more about the cleaning of carpets than when I first started in 1995!

What formal training have you had?

A reputable company should require its technicians to receive formal training certifications. At Power Clean, we have received training from the National Carpet Cleaners' Association, the WoolSafe Organisation and Dry Fusion UK. We are members of all those organisations and keep up to date with new fabrics and carpet constructions and cleaning techniques.

What Equipment do you use?

Without the right tools no carpet cleaner is going to achieve the best possible results. Most carpet cleaning companies use Hot Water Extraction equipment. We can achieve superb results with both our Dry Fusion System and our Continous Flow Recycling Eco 500 extraction machine. If comparing extraction, establish the solution pressure - the Eco 500 is 500 p.s.i. which is comparable to truck mounted machines and that will ensure maximum removal of soil, toxins and bacteria. Drying times vary from 1-2 hours for Dry Fusion to 3-6 hours for Eco 500.

Are your chemicals WoolSafe Approved?

Using WoolSafe products means fabrics and carpets are cleaned safely and effectively, and won't leave sticky residues to attract dirt. Most importantly these products are eco friendly and safe for family and pets.

Are your prices agreed up front and all inclusive?

Some less reputable companies use a technique called "bait and switch". They gain your business by offereing a low price and then ramp it up by advising you that you need extra cost treatments to get rid of all the stains. Beware of low prices, good carpet cleaners will not be the cheapest.

Are you insured?

Accidents can happen. Power Clean carries a £2million Public Liability Insurance, which includes the item being worked on. Some carpet cleaners are not insured - ask to see the certifcate of insurance.

What Guarantees do you provide?

Our aim is to keep a customer for life and we hope you live to a great age! We do guarantee to achieve the best results and the cleanest carpets, attend to the edges and make every effort to remove all stains where possible.

SATISFACTION GUARANTEED OR  YOUR MONEY BACK